WELCOME NEWLY HIRED TRANSIT AMBASSADORS!!
The Transit Ambassador Training Resources are at your fingertips to allow all Ambassadors the opportunity to
view videos or policies regarding their role. The more you know - the better you will do!
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NEW HIRES TO COMPLETE
2. Sign up for Tambassador.com
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ORIENTATION RESOURCES
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NEW TRAINING VIDEOS
ADMIN & TRAINER RESOURCES
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IMPORTANT TOPICS
An Essential Employee
Role of the Ambassador and Location
Location Move Policy
Uniform Policy
Station Checks
Elevator Checks
System Wide Accessibility
How to de-escalate
Positive Imaging
Communication with Supervisors/MOD
Call out policy
Being on time and its importance
How to use the radio (you need to come prepared to properly communicate.)
Radio includes Radio Check, Fight on a Platform, Medical Emergency, Person in the Pit, Bridgeplate or SWA Assistance.
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USEFUL INFO
Greetings,Positivity & Professionalism
De-esclation​
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CHARLIE SERVICE CENTER
Charlie Service Center (CharlieCard Store)
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HR INFO
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COMMON QUESTION TOPICS
Check out the OCC Control Center
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SWA INFO
Bridge Plate Assist & Deployment
Assisting Blind or Low Vision Riders
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RESOURCES & OTHER INFO
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